In addition to the Refund and/or Replacement Policy, an online purchaser of goods may change their mind and request a refund or exchange providing they request such within 28 days of the order

Prior to any refund being issued, the goods must be returned in an 'unused' state suitable for resale

Return postage is the responsibility of the sender, and it is suggested that the goods are returned by a tracked service - refunds will only be processed on the receipt of the goods

White Peak Knives will bear the cost of sending out an exchange following the receipt of the original purchase. Only one exchange will be allowed per original transaction

If you have any questions, please ask prior to purchase - these are general guidelines for online purchases, , and do not apply to custom orders. The guidelines for custom orders will be agreed with the purchaser at the time of order.